Refund Policy

1. General Policy

Our primary goal is your satisfaction. We handle refunds on a case-by-case basis to ensure fairness. The conditions below outline general eligibility for refunds.

2. Full Refunds

You are eligible for a full refund on a lesson package under the following conditions:

• The refund request is made within 7 days of the initial purchase date.
• No more than one lesson from the package has been completed.
• A scheduled lesson is cancelled by the instructor, and you choose not to reschedule.

3. Partial Refunds

A partial refund for the value of remaining, unused lessons in a package may be granted if you decide to discontinue the lessons. The refunded amount will be calculated on a pro-rata basis, minus any applied package discounts.

4. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• For lessons that have already taken place.
• For lessons missed by the student without providing at least 24 hours' notice (as per our cancellation policy in the Terms of Service).
• For refund requests made more than 30 days after the purchase date.

5. How to Request a Refund

To request a refund, please email us at admin@clearn.top with your purchase details and the reason for your request. We will review your request within 3-5 business days and notify you of the outcome.

Approved refunds will be processed back to the original payment method within 7-10 business days.