Refund Policy

1. General Approach

Refund requests are considered on a case-by-case basis. The rules below set out the usual eligibility criteria. Mandatory consumer-protection rights that cannot be excluded by agreement remain unaffected.

2. Full Refunds

A full refund of a lesson package may be available when:

• the request is made within 7 days of the initial purchase date, and
• no more than one lesson from the package has been completed, or
• a scheduled lesson is cancelled by the instructor and you choose not to reschedule.

3. Partial Refunds

If you decide to discontinue a package after more than one lesson has been delivered, a partial refund for the value of remaining unused lessons may be granted on a pro-rata basis, after deduction of any package discount that was applied.

4. Non-Refundable Situations

Refunds are generally not available for:

• lessons that have already taken place,
• lessons missed by the Student without at least 24 hours’ prior notice (see the cancellation rules in the Terms of Service),
• requests made more than 30 days after the purchase date,
• dissatisfaction with learning outcomes, as no specific results are guaranteed.

5. How to Request a Refund

Email admin@clearn.top or call +84 79 458 5426 with your purchase details and the reason for the request. We aim to review requests within 3–5 business days and will notify you of the outcome.

Approved refunds are returned to the original payment method within 7–10 business days after confirmation.

6. Payment Methods

We accept payments through Trybit (cryptocurrency: BTC, ETH, USDT, TON and more than 40 other coins) and through manual channels: PayPal, Payoneer, Monobank and card transfers via Robokassa. Automatic payments are confirmed by the payment provider and the lessons are credited right away. Manual transfers are confirmed by our team, usually within one business day after the funds arrive. Refunds follow the same channel as the original payment unless another method is agreed.

7. Cryptocurrency Payments

If you paid in cryptocurrency through Trybit, an approved refund is returned in the same cryptocurrency to the wallet address you provide. The refunded amount is calculated from the euro value of the original payment at the time of the refund; the euro value of the transfer, network fees and rate changes are not compensated. If a cryptocurrency refund is not technically possible, we will offer an equivalent refund by another available method.