Refund Policy

1. General Approach

Refund requests are considered on a case-by-case basis. The rules below set out the usual eligibility criteria. Mandatory consumer-protection rights that cannot be excluded by agreement remain unaffected.

2. Full Refunds

A full refund of a lesson package may be available when:

• the request is made within 7 days of the initial purchase date, and
• no more than one lesson from the package has been completed, or
• a scheduled lesson is cancelled by the instructor and you choose not to reschedule.

3. Partial Refunds

If you decide to discontinue a package after more than one lesson has been delivered, a partial refund for the value of remaining unused lessons may be granted on a pro-rata basis, after deduction of any package discount that was applied.

4. Non-Refundable Situations

Refunds are generally not available for:

• lessons that have already taken place,
• lessons missed by the Student without at least 24 hours’ prior notice (see the cancellation rules in the Terms of Service),
• requests made more than 30 days after the purchase date,
• dissatisfaction with learning outcomes, as no specific results are guaranteed.

5. How to Request a Refund

Email admin@clearn.top with your purchase details and the reason for the request. We aim to review requests within 3–5 business days and will notify you of the outcome.

Approved refunds are returned to the original payment method within 7–10 business days after confirmation.